Last updated: 3 July 2025
1. Who we are & how to contact us
Smile Bar & Venue (“we”, “us”, “our”) operates the website https://www.smilebarandvenue.co.uk.
For any privacy-related questions or requests, please contact us at: info@smilebarandvenue.co.uk
2. What personal data we collect
- Directly from you: name, email address, phone number, and any other information you submit via contact forms, bookings, or newsletter sign-ups.
- Automatically: IP address, browser type, pages visited, and technical data collected via cookies and analytics tools.
3. How we use your data
- To operate and maintain our website and services.
- To respond to enquiries and manage bookings or event-related communication.
- To improve website performance and user experience.
- To send marketing updates, event news, or promotions where consent has been given.
- To detect and prevent fraud or misuse of our services.
4. Sharing your data with third parties
We may share your data with trusted service providers such as hosting providers, analytics services, payment processors, or email platforms who help us operate our services. We do not sell your personal data. We may disclose your information if legally required or to protect our rights.
5. Cookies and tracking
We use cookies and similar technologies to understand user behavior, improve our website, and deliver relevant content. Upon visiting the site, you may choose to accept or reject non-essential cookies. You can also adjust your cookie preferences in your browser settings.
6. Data storage & transfers
Your personal data is stored securely within the UK or EEA. Where data is transferred outside of these regions, we ensure appropriate safeguards are in place such as Standard Contractual Clauses or equivalent legal protections.
7. Data retention period
We retain your data only as long as necessary for the purposes outlined in this policy. Booking and contact records may be kept for up to 3 years. Analytics data is typically retained for 12 months.
8. Your rights under GDPR/UK-DPA
You have the right to:
- Access your personal data
- Correct any inaccurate or outdated information
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to certain types of processing
- Request a copy of your data in a portable format
- Withdraw your consent at any time
To exercise your rights, please email info@smilebarandvenue.co.uk.
9. Children
Our services and events are not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have received information from a child, please contact us so we can remove it.
10. Updates to this policy
We may revise this Privacy Policy from time to time. All changes will be posted on this page with the updated “Last updated” date.
11. Complaints
If you are unhappy with how we process your data, you may contact us or lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.